Data Protection Policy

Effective Date: 17/03/2026
Last Updated:

1. Introduction

Brocklehead Caravan Park (“we”, “our”, “us”) is committed to protecting personal data and ensuring it is handled securely, fairly, and responsibly.

This Data Protection Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. About Us

Brocklehead Caravan Park
Roman Road
Darwen
Lancashire
BB3 3PJ

📧 [email protected]
📞 07432 772 675

We operate a caravan park and accommodation site offering touring pitches and stays.

3. Scope

This policy applies to:

All personal data processed by Brocklehead Caravan Park
All systems used to collect, store, and manage personal data
Any third parties acting on our behalf

4. Data Protection Principles

We adhere to the following principles:

Lawfulness, fairness, and transparency
Purpose limitation
Data minimisation
Accuracy
Storage limitation
Integrity and confidentiality
Accountability

5. Types of Personal Data We Process

We may process the following types of personal data:

Customer and Booking Data

Name
Email address
Phone number
Address (if required)
Booking details (dates, number of guests, preferences)
Communication records

Website Data

IP address
Browser and device information
Website usage data (via cookies)

We do not intentionally collect sensitive personal data.

6. Lawful Basis for Processing

We process personal data under:

Contract – to manage bookings and provide services
Legal obligation – for accounting and compliance requirements
Legitimate interests – to operate and improve our business
Consent – where required (e.g. marketing communications or cookies)

7. How We Use Personal Data

We use personal data to:

Respond to enquiries and booking requests
Manage reservations and customer stays
Communicate important information about bookings
Maintain records for business and legal purposes
Improve our website and services
Ensure security and prevent misuse

8. Data Sharing

We do not sell personal data.

We may share personal data with:

Payment or booking providers (if applicable)
IT and website hosting providers
Professional advisers (e.g. accountants)
Legal or regulatory authorities where required

All third parties are required to handle data securely.

9. International Data Transfers

We do not routinely transfer personal data outside the UK.

Where third-party services involve international data processing, appropriate safeguards are in place.

10. Data Security

We implement appropriate security measures, including:

Secure systems and password protection
Restricted access to personal data
Secure communication practices
Awareness of data protection responsibilities

However, no system is completely secure.

11. Data Retention

We retain personal data only as long as necessary:

Booking and financial records: up to 6 years
Enquiries: up to 12–24 months

Data is securely deleted or anonymised when no longer required.

12. Data Subject Rights

Under UK GDPR, individuals have the right to:

Access their personal data
Request correction of inaccurate data
Request deletion
Restrict processing
Object to processing
Request data portability

To exercise your rights, please contact us using the details below.

13. Data Breaches

In the event of a data breach, we will:

Assess the risk to individuals
Notify the Information Commissioner’s Office (ICO) where required
Inform affected individuals where necessary

We maintain procedures to identify and respond to breaches.

14. Responsibilities

Brocklehead Caravan Park is responsible for ensuring compliance with this policy.

Any third parties working with us must also comply with data protection requirements.

15. Monitoring and Review

This policy is reviewed regularly and updated where necessary to reflect:

Legal requirements
Business operations
Best practices

16. Contact Us

If you have any questions about this policy or your personal data, please contact: