Privacy & Cookie Policy

Effective Date: 17/03/2026
Last Updated:

1. Introduction

This Privacy & Cookie Policy explains how Brocklehead Caravan Park (“we”, “our”, “us”) collects, uses, and protects your personal data when you visit our website:
https://brockleheadcaravanpark.co.uk/

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

2. Who We Are

Brocklehead Caravan Park
Roman Road
Darwen
Lancashire
BB3 3PJ

📧 [email protected]
📞 07432 772 675

We operate a caravan park and glamping site offering touring pitches and accommodation in a rural Lancashire setting.

3. What Personal Data We Collect

a) Information You Provide

When you contact us or make an enquiry, we may collect:

Name
Email address
Phone number
Booking or enquiry details
Any information you provide in messages or forms

(For example, via the contact form on our website.)

b) Booking Information

If you make a booking, we may collect:

Contact details
Stay preferences (dates, pitch type, number of guests)
Payment-related information (processed securely via third parties if applicable)

c) Automatically Collected Data

When you use our website, we may collect:

IP address
Browser type and version
Device information
Pages visited and usage data

4. How We Use Your Data

We use personal data to:

Respond to enquiries and booking requests
Manage reservations and customer stays
Communicate important information about your visit
Improve our website and services
Maintain security and prevent misuse
Comply with legal and regulatory obligations

We will only use your data where we have a lawful basis to do so.

5. Lawful Basis for Processing

We process your data under:

Contract – to manage bookings and provide services
Legitimate interests – to operate and improve our business
Legal obligation – for accounting and compliance
Consent – where required (e.g. cookies or marketing)

6. Sharing Your Data

We do not sell your personal data.

We may share your data with:

Booking platforms or payment providers (if used)
IT and website hosting providers
Professional advisers (e.g. accountants)
Authorities where required by law

All third parties are required to handle your data securely.

7. International Data Transfers

We do not routinely transfer personal data outside the UK.

If third-party services process data internationally, appropriate safeguards are in place.

8. Data Retention

We retain personal data only as long as necessary:

Booking and customer records: up to 6 years
Enquiries: up to 12–24 months
Marketing data: until consent is withdrawn

Data is securely deleted or anonymised when no longer required.

9. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion
Restrict processing
Object to processing
Request data portability

To exercise your rights, contact us at:
📧 [email protected]

You also have the right to complain to the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

Cookies Policy

10. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve functionality and user experience.

11. Types of Cookies We Use

Essential Cookies

Required for the website to function properly, including:

Navigation
Contact form functionality

Analytics Cookies

Used to understand how visitors use our website, such as:

Pages visited
Time spent on site
Traffic sources

Functional Cookies

Used to improve usability and remember preferences.

Marketing Cookies (if applicable)

Used to deliver relevant advertising and measure campaign performance.

12. Managing Cookies

When you visit our website, you may be given the option to:

Accept all cookies
Reject non-essential cookies
Manage your preferences

You can also control cookies via your browser settings.

Please note: disabling cookies may affect website functionality.

13. Third-Party Services

We may use third-party tools such as:

Website analytics providers
Booking or payment systems
Embedded maps or social media links

These services may collect data in accordance with their own privacy policies.

14. Data Security

We take appropriate measures to protect your data, including:

Secure hosting systems
Access controls
Protection against unauthorised access

However, no system is completely secure.

15. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time.

Any changes will be posted on this page with a revised “Last Updated” date.

16. Contact Us

If you have any questions about this policy or your personal data, please contact: